REQUIRED KNOWLEDGEampSKILLS

Knowledge requirements include

knowledge of industry and company career structures and paths

knowledge of relevant available training avenues internally and externally or the ability to source such information

ability to develop and document plans

Skills requirements include

high level interpersonal and written communication skills including the ability to build rapport with individuals

strong questioning and listening skills

research and analysis skills

EVIDENCE GUIDE

Assessment of performance requirements in the unit should be undertaken in an industry context The Evidence Guide identifies the critical aspects knowledge and skills to be demonstrated to confirm competency for the unit Competency is demonstrated by performance of all stated criteria including the Range Statement applicable to the workplace

Overview of assessment requirements

To achieve competency in this unit a person must be able to demonstrate

the ability to develop rapport with individuals to identify career requirements and goals and analysis them in context of organisational requirements and opportunities

the ability to conduct and develop training needs analysis and development plans

the ability to cultivate collective goal setting

the ability to disseminate skills and knowledge

Critical aspects of evidence

Evidence required for demonstration of consistent performance

Competence in this unit must be assessed over a period of time in order to ensure consistency of performance over the Range Statement and contexts applicable to the work environment

Deliveryassessment relationship to other units

This unit may be assessed on its own or it may be assessed with other units that cover related skills and knowledge

Evidence is most relevant when provided through an integrated activity which combines the elements of competency for the unit

Assessment requirements

Method of assessment

For valid and reliable assessment of this unit evidence should be gathered through a range of methods to indicate consistent performance

Assessment of this unit of competence will usually include observation of processes and procedures oral andor written questioning on underpinning knowledge and skills and other methods as required

Context of assessment

Assessment of performance requirements in this unit should be undertaken within the financial services industry context

Aspects of competency including attainment of relevant knowledge and skills may be assessed in a simulated work environment or other appropriate means

Resources required for assessment

Assessment of this unit of competence requires access to

qualified assessors and assessment guidelines

a system which facilitates recording of trainee profiles and progress

facilities for workplace or simulated environment assessment

Discussion may include, but is not limited to:

Mentoring and coaching may include, but is not limited to:

Development plans will include:

Company policy and procedure may include, but is not limited to:

Outcomes may include: